One postal address and one email address, nothing else
You can reach the dukatbet-casino.com editorial team in two ways:
- email: info@dukatbet-casino.com
- post: Štefánikova 2, 811 05 Bratislava, Slovakia
We have no phone number, chat or social media page. If someone writes to you in our name through any of those, it is not us – and you will never get a message from us asking for a password, a code or a deposit.
If you would first like to know who we are and where our numbers come from, the page about the editorial team sums it up briefly.
Three reasons worth writing to us
A wrong explanation. If something in a lesson does not add up, or the maths in a practice exercise does not come out right, that is our mistake. Point out the step where you lost the thread – often a letter like that is exactly what reveals that two beginners read the same sentence in two different ways.
Outdated data. Claims about Dukat.bet carry a date. If you have since seen something different in the lobby or in the official rules, let us know and tell us where you found it.
An idea for a new lesson. Have you heard a myth the lessons do not debunk? Or is there a term that still did not become clear here? Questions like these turn into new table rows.
Before you write, it is worth looking through the frequently asked questions too.
What to put in your message: page, sentence, source
A short message is enough, as long as it covers the essentials:
| What to write | Example |
|---|---|
| which page it is about | the roulette lesson |
| which sentence or table row | the second row of the myth table |
| what you think is correct | the house edge is lower under a different rule |
| how you know | provider site, info panel or rule point |
You can also send a screenshot of an info panel or of the rules. Crop out your username and balance first.
Deposit stuck? That is not something we can see
None of us can look into a player account. If there is a problem with your registration, your verification, a deposit, a withdrawal or the crediting of a bonus, only Dukat.bet customer support can see it and take action. The most we can do in such cases is explain what a term in the rules means.
Sometimes the question is not really about a lesson at all, but about gambling taking up more of your life than you would like.
In that case, an email to us is not the answer. Go through the self-check questions and, if needed, ask for help from someone who can genuinely help with this, where you live.
Language, data, and what not to attach
Hungarian, Slovak and English messages are all welcome – what matters is that we understand what you mean.
Never send a password, card number, bank details or a photo of an ID document, because we do not need them. We only use your message to reply and to make corrections; what happens to it is described on the privacy page.